Frequently Asked Questions
Below are some common questions about Cleartide.
What can Cleartide pumps be used for?
Start with the situation you want to solve. Pool covers need automatic surface drainage, flooded basements require submersible utility pumps, RVs need pressure-based diaphragm pumps, quick water movement calls for transfer pumps, and HVAC systems require condensate removal pumps. If you’re unsure, choose by use case, not just power.
Do Cleartide pumps require professional installation?
Most of our pumps are DIY-friendly and can be set up easily by following the step-by-step installation guides provided.
Are Cleartide pumps safe for home and indoor use?
Yes, when used as intended. Each pump is designed for specific environments. Always follow the usage guidelines and safety instructions for your pump type.
Can Cleartide pumps be used for emergency water removal?
Yes. Submersible utility pumps and transfer pumps are commonly used for emergency water removal during flooding or plumbing issues.
Are Cleartide pumps safe to run unattended?
Some pumps include automatic float switches and are designed for unattended operation. Always check the product specifications and recommended run conditions.
What power sources do Cleartide pumps use?
Depending on the model, pumps may be powered by standard AC outlets or DC batteries.
Do you offer a warranty?
Yes. All pumps include a limited manufacturer’s warranty. Please refer to the product page for warranty length and coverage.
What certifications do Cleartide pumps have?
Depending on the model, certifications may include UL, EMC, CSA, or FCC, ensuring compliance with electrical safety and operational requirements for home use. Please refer to the individual product page for specific certifications and compliance details.
What should I do if the pump doesn’t work?
Please contact our customer support team at support@cleartidepump.com first. Our professional support specialists will help troubleshoot the issue and get it resolved as quickly as possible.
Where do you ship from, and how long does delivery take?
We ship directly from our U.S. warehouse. Most orders arrive within 3–5 business days, depending on your location.
How can I contact customer support?
You can reach our support team through the Contact Us page. We typically respond within one business day.